Refund & Cancellation Policy

We want you to be happy with EntCoach AI. This policy explains how subscription cancellations and refunds work. EntCoach AI subscriptions are billed by WOSOMA LABS (Pty) Ltd.

1. Subscription cancellation

• You may cancel your Pro subscription at any time from Settings → Subscription.
• Your access to Pro features remains available until the end of the current billing period.
• After that date, your account automatically returns to the Free plan. Your data is preserved.

2. Refunds

• Subscriptions are billed monthly in advance.
• We do not provide partial refunds for the remainder of a billing cycle once it has started, except where required by applicable law.
• If you believe you were charged in error, contact us within 14 days of the charge and we will investigate.

3. Failed payments

• If a recurring payment fails, Paystack may retry the charge over the following days.
• If payment still cannot be collected, your account will be downgraded to the Free plan and Pro features will be locked.
• You can update your payment method or reactivate your subscription at any time from Settings.

4. Billing disputes

For billing questions or disputes, email hello@entcoachai.com with your account email and the transaction reference. We aim to respond within 2 business days.

5. Changes to this policy

We may update this policy from time to time. The latest version will always be available at entcoachai.com/refund.